Location

Arlington, Virginia - United States

Industry

Professional Services

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Bio

I'm a customer and employee experience and digital transformation expert, best selling author, and speaker. I'm currently President and Chief Experience Officer at Cravety, after selling Carousel30, the digital experience agency I started. I've worked with some of the world's top brands such as AARP, AOL, Booz Allen Hamilton, Choice Hotels, GEICO, Howard University, Marriott, MTV, The Nature Conservancy, Porsche, Toyota, United Nations, and VMware. My work has won international recognition and been published in prominent magazines and books.

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