Austin, Texas - United States
IndustryBio
I am a seasoned executive with B2B software, SaaS and hardware experience managing P&Ls, integrating businesses, directing operations, sales, R&D and software re-platforming and managing large programs and projects with large, mid, small and start-up companies. PROFESSIONAL EXPERIENCE HIGHLIGHTS P&Ls - Integrated business acquisitions up to and > $10 million in revenue to align with corporate goals and reconfigured an unprofitable business to achieve 8% EBITA in 1 year and a 30% YoY forecast. SAAS | MACHINE LEARNING - Led 3 software / hardware businesses including Real-Time Passenger Information, School Transportation and Rideshare to improve financial performance and bring new machine learning, cloud-based and off-premise SaaS transportation platforms to market. PROGRAM MANAGEMENT - Managed a $109 million, complex multi-year international program and 80 staff (to scope, schedule and budget) with a direct budget of $22 million and multiple subcontractors. BUSINESS DEVELOPMENT - Grew the sales funnel by > 100% in 1 year through driving market and competitor analysis, strategic selling, digital drip campaigns and establishing a disciplined bidding process. PROFESSIONAL SERVICES - Oversaw >100 project implementations for new contracts and work orders, Secured $8.3 million fixed price international turnkey IT contract (to scope, schedule and 15% under budget), $5.7 million T&M task order (to scope, schedule and on budget) and $million+ task orders. CUSTOMER CARE - Analyzed customer satisfaction surveys (CSAT), monthly call volume, response and resolution times, performance gaps and made changes to balance revenue and cost while ensuring < 5% attrition. M&A, VC, BUSINESS INTEGRATION - Engaged in investment bank guided pursuit of VC, successfully sold a business unit and managed acquisition integration achieving an IRR target of > 25% ahead of schedule. INTERNATIONAL - Completed multi-year full and part time assignments in the Middle East, Africa and Europe.