Austin, Texas - United States
IndustryBio
Customer Success leader with accomplished sales, marketing and business development background. Innovative thinker able to resolve complex operational challenges, influence stakeholders and realize profitable, repeatable results. Change agent with deep understanding of relationships between strategy, culture and execution. SPECIALTIES • Customer Success• B2B Acquisition Sales• Account Retention & Growth• Channel Management• Sales Development• Strategic Planning & Execution• Project & Program Management• Customer Relationship Management (CRM)ACCOMPLISHMENTS• As Account Manager, exceeded yearly quota at $2.3 million in add-on sales during a business downturn, representing over 45% of U.S. license revenue for the company• As Brand Manager. designed and executed campaigns that generated a 300% increase in response rate while growing period over period sales of SmartForms™ brand by over 188%• As Contractor, led pilot program for Microsoft to secure licensing and support renewals for their developer tools, achieving 250% of unit plan and over 700% of revenue goal• As Program Manager, directed Customer Relationship Management initiative, including management of a $1.5 million Seibel software project to increase productivity by 20% through new call handling and customer retention programs• As Marketing Director, achieved market dominance and increased revenue from $12 million to $40 million in three years• As Co-founder, launched new product segment in ski industry and spearheaded talks with Rollerblade