Austin, Texas - United States
IndustryInformation Technology & Services
Bio
Sathya has over 24 years of experience in Strategic Consulting, Innovation Incubation and Agile Program Management for Financial Conglomerates across the Globe. He has helped them in "Profitable Growth" through managing business planning through Implementation Digital Programs spanning from Omni-Channel Collaboration (including Portals, Mobility, Social Media), Big Data and Analytics, CRM, AI / Cognitive Computing and Internet of Things (include Drones, VR / AR and Connected Devices) that delivered measurable business benefits such as: - Increase in Digital Channel Adoption - Faster Acquisition Lifecycle and Increased Sales - Reduction in New Business Fulfilment Cost - Increase in Claims Efficiency and Satisfaction - Claims Prevention through Predictive Analytics - Improved Customer & Intermediary Satisfaction, Engagement and Retention - Reduced Customer Complaint and Effort Score He has designed, developed and delivered customer centric target operating model, Business Process Re-engineering and Application Portfolio Rationalization to global conglomerates. He has ensured program success through application of agile principles, methodologies and practices along with reporting dashboards with rich and actionable data visualization. He has been heading Digital Experience Practice and Innovation Labs from creation through P&L to the tune of 20+ MN USD for top 5 Service Providers and Top 3 Insurance IP Solution Provider. He has tremendous experience in managing "Rapid Application Development" of Digital IP Solutions / Asset with latest technologies that include no-code platforms and server less platforms using micro services and by integrating with #InsurTech partnership ecosystem that has been implemented by multiple Insurers. He has been managing creation of winning proposition for large 50+ MN USD bids from Insurers across the Globe.