Austin, Texas - United States
IndustryInformation Technology & Services
Bio
MISSION: Cloud, SaaS, & Managed Service Delivery Executive with an everlasting commitment to rapid enhancement of customer success for businesses upholding a global brand & extensive digital presence. EXPERTISE: ● Service Delivery & Customer Success: ITIL certified cloud managed service delivery executive w/ a commitment to customer success (90%+ NPS scores across multi-million dollar strategic accounts). ● Technical Certifications & Business Acumen: Silicon Valley, San Francisco, & International business experience across complex solutions for Cloud IaaS, PaaS, SaaS, Enterprise Software (Technical Certifications: Amazon Web Services Business Professional & Solution Architect Accreditations, Rackspace Cloud University, VMware VSP Program, Microsoft Azure Enterprise Cloud Specialist). ● Sales, Channels, & Business Development: 15+ years of customer success & install base revenue enhancement across multi-million-dollar enterprise strategic accounts & SMB install base renewals via successful internal cross-functional project management & leverage of strategic channel alliance partnerships. ● Soft Skills & Corporate Alliances: Internal liaison w/ a high degree of IQ & EQ who managed complex deployments w/ qualification, design, process mapping, gap analysis, implementation (SMB, Mid-Market, & Enterprise). CONTACT INFORMATION: Mobile: 650.438.4898 Email: [email protected]