Location

Austin, Texas - United States

Industry

Information Technology

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Bio

Strategic and analytical problem solver with strong business savvy, skilled in identifying and understanding organizations, business mission, market, and operational priorities and needs with extensive experience in all major IT Service Management processes, including Change, Incident, Problem Management and Request Fulfillment. Effectively design, reengineer, improve, implement processes, and train global teams to meet and surpass goals and deadlines. Recognized for presenting and discussing strategies and technical information in a manner that establishes rapport and understanding for technical and non-technical audiences.

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I am good at

I create change management processes that minimize risk to production while enabling staff to provide rapid response to client's requests.

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Skills and Expertise

Design/Implement ITIL processes ServiceNow Business Analysis Use Case Modeling Training Design/Delivery