Location

Austin, Texas - United States

Industry

Computer & Network Security

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Bio

Experienced technical support manager who has led enterprise scale software projects from initial stages of pre-sales, through installation and deployment and into long term maintenance and support. Specializing in driving superior execution and focus in support while contributing in product management (driving customer requirements back into the product), QA (ensuring product issues are resolved and verified to meet customer needs), and project management (including driving client upgrades and expansions).

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Skills and Expertise

Technical support project management of enterprise scale software applications Virtualization solutions Software deployment installation/upgrade pre sales technical demonstations Proof of Concept customization/consulting