Austin, Texas - United States
IndustryBio
Worked closely with clients and design teams to reimagine user experiences through design research and experience strategy. Conducted a variety of research and testing activities such as contextual inquiries, user validation and usability studies, interviews, heuristic evaluations, etc. to identify UX issues and surface opportunities. Analyzed and synthesized the findings into actionable insights and ideated design solutions. Developed tactical recommendations and strategic experience road maps in collaboration with interaction designers and design researchers. Created research reports, conceptual wireframes, design specs and other artifacts to help clients champion the projects within their organization. Collaborated with stakeholders and product owners through workshops, presentations, and meetings to enable them to be part of the solution process, include their input and thought capital, manage expectations, communicate results and ensure ongoing project success. Worked with business development on scoping new engagements, estimating required resources, and plan necessary design and research activities.