Austin, Texas - United States
IndustryBio
I work at the intersection of Operations and IT and have helped dozens of businesses improve their team, competitiveness, and drive profitable growth. I am known for my ability to bring teams together and analyze problems to identify root-cause and complicating factors, and design initiatives to deliver improvements. I have directed cross-functional teams with direct responsibility for over 75 staff distributed globally and with over $130M direct budget responsibility. My background is a unique blend of consulting and direct line management. Because of my background, I have strong analytical skills, strategic thought processes, and experience with several methods and tools to help deliver financial improvement. I teach as an Adjunct Professor in the McCoy School of Business at Texas State University leading courses in Operations Management, Project Management, Business Applications and Innovation & Entrepreneurship. My classes emphasize customer journey mapping/customer experience, lean methods, business process design and business model development (lean canvas). I remain at the leading edge of business and technology through client work and research. I am currently working with Purdue Center for PLM researching IoT-product development and customer experience capabilities. I am an investor and entrepreneur with a passion working with executives and boards of directors of nonprofit and private companies. I am always happy to lend my expertise. Selected career accomplishments include: • Developed and directed the implementation of a new supply chain strategy, enabling outsourced China-based operations driving a 900% increase in return on assets • Led redesign of customer experience processes and tools delivering increased customer retention and projected 11% recurring revenue growth • Created business model and launch plans for start-up venture that resulted in over $40 million in funding (acquired two years after launch)