HDI Chapter Event - Guest Speaker Brandon Caudle - NOV 8th 5:30 PM
from Monday, December 4, 2017 7:30PM to Monday, December 4, 2017 9:30PM
Ticket Information
Event Details
HDI Chapter Event Date: November 8th, 2017 Time:5:30pm Location: Asher College 6029 W Charleston Blvd, Las Vegas, NV 89146 Guest Speaker: Brandon Caudle, Customer Experience Visionary The Best Service is No Service: Imagine a world where the Service Desk as we know it does NOT exist. Think of a universe without Manic Mondays. Close your eyes and dream of a place where customer support is radically different from the reactive model most organizations have today. This presentation illustrates how leading companies today are shifting the paradigm to eliminate reactive support and provides seamless customer facing solutions that create wins! As fast as technology evolves, support must keep up. The days of the ‘helpless desk’ are a distant memory and the 24x7, multi-channel Service Desk is the norm. However, the more things change, the more they stay the same. With a constant cry to cut costs, downsize staffing and deliver more, how can Service and Support Leadership strategize for the future? Look forward to 2020, where service and support are a radically different methodology, customer facing solutions are seamlessly automated, and the knowledge worker of today has evolved to an customer success engineer role. That paradigm is rapidly shifting, business is transforming and forward thinking organizations are already reducing and eliminating manual support with concepts such as: The elimination of the Service Desk as we know it today 100% automated self service in the digital economy Hybrid DIY (do it yourself) and crowdsourced support Innovative new work for former Service Desk employees Brandoncaudle.com
Asher College
6029 West Charleston Boulevard Las Vegas NV USType: Eventbrite